Introduction Utilities in the Enterprise Modern enterprise data centers are a complex mix of different technologies geared towards accomplishing business goals. Some of these technologies are pricy, big-name business solutions, but some are simple tools and utilities, facilitating processes. Linux sysadmins have been using rsync (remote synchronization) to move and mirror files for two decades, though versions of it now run on nearly every platform. Its lightweight build, small footprint, and usability make it a good choice for simple file copy operations. But this same asset is also a liability for many utilities: designed purely for functionality, they may not automatically account for potential risks to enterprise data. To successfully use rsync in the enterprise means protecting the data being transferred through it from accidental exposure.
The enterprise's infrastructure monitoring needs have evolved drastically over the years; more often, firms need operational intelligence regarding the health and performance of a myriad of IT assets: physical/virtual servers, applications/services, security devices, and more. System Center Operations Manager (SCOM) and Splunk are two leading solutions on the market for monitoring datacenter health and performance; let's see how they compare for keeping the enterprise IT ship afloat.
Ticketing systems are essential to today's enterprise IT help desk operations—without them, service requests and issues would end up lost inside a flurry of emails and handwritten notes. Both JIRA's Service Desk and ServiceNow are leading solutions in this category; the latter has a 25% share of the IT service management (ITSM) market, while Atlassian—though more software developer-focused—is a household name when it comes to project management and collaboration tools.