ServiceNow vs JIRA

Ticketing systems are essential to today's enterprise IT help desk operations—without them, service requests and issues would end up lost inside a flurry of emails and handwritten notes. Both JIRA's Service Desk and ServiceNow are leading ...

ServiceNow vs BMC Remedy

When it comes to IT service management (ITSM) platforms, the two main contenders that usually come to mind are ServiceNow and BMC Remedy. Not surprisingly, these two vendors collectively own 50% of the ITSM market, according to Gartner's ...

ITIL vs DevOps

People seem to have a hard time deciding what DevOps even is, much less how (or whether) it compares to a highly structured methodology like ITIL. To answer the big questions up front: no, you don’t have to choose between DevOps and ITIL; ...

COBIT vs ITIL vs TOGAF: Which Is Better For Cybersecurity?

Adding a little bit of structure into one's affairs never hurts, especially when it comes to IT business processes and assets. To this end, various frameworks offer blueprints for achieving key organizational objectives like compliance and ...
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