Articles

ServiceNow vs JIRA

Ticketing systems are essential to today's enterprise IT help desk operations—without them, service requests and issues would end up lost inside a flurry of emails and handwritten notes. Both JIRA's Service Desk and ServiceNow are leading solutions in this category; the latter has a 25% share of the IT service management (ITSM) market, while Atlassian—though more software developer-focused—is a household name when it comes to project management and collaboration tools.

Filed under: ITIL, IT security, ServiceNow, ITSM, jira, process