UpGuard Blog

Top 6 Resources for ITSM Professionals

Information Technology Service Management (ITSM) may not have the sex appeal of Agile or the buzz of DevOps, but it lays a crucial foundation for each within the Enterprise today. So, whether you consider it a necessary evil or the only way to run your IT department, here are a few resources that may come in handy.

Filed under: Agile, devops, ITIL

ITIL Guide to DevOps - eBook

You're never safe in Enterprise IT. Just when you feel you've gotten a handle on the last hot topic you're hit with another. SOA, BPM, Agile, ITIL; You feel like screaming "Enough!" but you know resistance is futile. Gartner have said it's important so you know full well that you'll be asked to "do" it by management.

Filed under: ebook, devops, ITIL

5 Important Skills for Automation Experts to Have

IT testing automation is an important concern of businesses, and a growing field in which IT professionals are able to make a name for themselves. If you are not already involved in automated IT testing, here are a few of the most important skills to have when holding an automation related position.

Filed under: IT automation, chef, configuration management, puppet, devops, ITIL

Introducing DevOps where ITIL rules - The Enterprise

Those of us who haven't worked in the Enterprise probably don't know a lot about ITIL (Information Technology Infrastructure Library). ITIL may even be a source of amusement for them. C'mon, they would say, how much practical use can you get from a methodology that is defined through a set of books that is actually referred to as a "library"?

Filed under: devops, ITIL, enterprise

PMLC, ALM, and Configuration Management

Acronym Soup - Project Management, Application Development, and Operations Methodologies

Filed under: ALM, SDLC, CMDB, ITIL

Configurations as a Service

Cloud CMDB - Where to Next?

Cloud providers and IT shops must engage in unit testing for infrastructure management. A cloud provider is an organization that provides a component of cloud computing to businesses or individuals. The cost is usually based on a per-use model.

Filed under: ALM, chef, SDLC, puppet, cloud, CMDB, ITIL

Environment Configuration Testing 101

Testing environment configurations in enterprise environments manually with scripts is difficult, just because there are so many factors involved. These can include applications, hardware, and device compatibility issues that can arise at any point within the implementation, areas which may be difficult to determine in the pre-implementation stage. Worse yet, the larger the network infrastructure, the more time consuming and complicated the test and the implementation processes are. This is when Environment Drift and Stateless Systems can come into play.

Filed under: chef, puppet, CMDB, ITIL, environment configuration

DevOps and ITIL Basics

There is a gap that exists between developers and operations in any enterprise dealing with complex and legacy system environments.

Filed under: chef, configuration management, puppet, ITIL, automation

DevOps Basics

DevOps

Filed under: DevOps Basics, configuration management, ITIL

The Top 5 CIO's of 2012

Top 5 CIO's of 2012

Filed under: ITIL, CIO, Cloud Computing