The UpGuard team is thrilled to announce the addition of Kevin Behr (@kevinbehr) to UpGuard's advisory board. You may know Kevin from his pioneering work he and Gene Kim (@RealGeneKim) have collaborated on over the last decade. Behr has over 25 years of experience in business management, technology and thought leadership as a Chief Information Officer, Chief Technology Officer, and Chief Operations Officer. In addition to his leadership roles in public and private companies, Behr also co-founded the IT Process Institute with Gene Kim, and served as its President for the first five years. Behr is the author of five renowned books, most noteworthy as the co-author of The Visible Ops Handbook and The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win.
At UpGuard we've got many decades of experience in large enterprises and are very familiar with the sorts of problems that arise in those sorts of environments. Even for those who have lived through it though, it can be hard to explain to people who haven't. That's why we require all our new employees to read The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win by Gene Kim, Kevin Behr and George Spafford. It does a great - and surprisingly entertaining - job of describing these issues. It also explains how the lessons learnt from years of Lean Manufacturing apply directly to IT. We know that no tool is a silver bullet, but if the employees at Parts Unlimited had UpGuard then it may have been an entirely different story. I've chosen some key excerpts from the book so that we could see how things may have been different.
Cyber resilience is a fundamental change in understanding and accepting the true relationship between technology and risk. IT risk (or cyber risk, if you prefer) is actually business risk, and always has been. And the cybersecurity industry, for what it's worth, has generally avoided this concept because it goes against the narrative that their respective offerings—whether it's a firewall, IDS, monitoring tool, or otherwise—would be the one-size-fits-all silver bullet that can keep businesses safe. But reality tells a different story.