Building Resilient IT Processes

Bad processes create vulnerabilities, blind spots, and frustration. Good processes create resilience, visibility, and make people's jobs easier.

Knowing how policies, processes, and procedures interrelate is key to improving processes in your organization.

Download the eBook to discover:

• Conceptual overviews of IT processes
• The benefits of resilient processes
• How to measure what "good" looks like using a server provisioning example

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