ITSM Without the Headache

The mere mention of IT service management (ITSM) can be migraine-inducing, but it shouldn't be: as a strategic approach to managing and improving the way information technology is used within an enterprise, its goal is to reduce IT-related headaches for enterprise IT professionals.

Download the eBook to discover:

• The most popular ITSM frameworks
• ITIL background and basics
• The five stages of ITIL

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