Untangling ITSM - Demystifying Best Practices
The Alphabet Soup of International Standards, Best Practice Frameworks, Governance Models and the like can be daunting and confusing at first. Which one is ‘Right’? Which one is the ‘Best’? Which one of these should a business use to improve?
The good news is that it doesn’t have to be that difficult.
Phillip Palmer has been educating and advising organisations in best practices for over 15 years. A self-described ‘Service Management Evangelist and Process and Quality Purist’, Phillip has garnered praise and awards for his infectious enthusiasm and practical application of best practice guidance.