On its own, ServiceNow is a formidable enterprise platform for scalable ITSM. But while it excels in streamlining the delivery and management of enterprise IT services, it doesn't provide the requisite context or details behind IT asset changes. UpGuard's integration with ServiceNow fills this awareness gap by providing the granular data behind configuration changes. Our platform verifies that approved changes have indeed occurred as expected and that misconfigurations never go unchecked, validating ServiceNow's IT asset data stores against the true state of your environment.
One of UpGuard's out-of-the-box integration options is change validation: ensuring that changes happen exactly as intended. When integrated with ServiceNow, UpGuard will consult change records in your ServiceNow account to determine which configuration items are expecting change.
As an added benefit, when UpGuard detects a configuration change that does not have a corresponding ticket in ServiceNow, UpGuard can create an incident within ServiceNow to surface that change and bring it to attention. This effectively brings well-meaning but "process-independent" users back into the established change process.
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