One of the challenges of building and running information technology systems is solving novel problems. That's where frameworks like scrum and agile come in– getting from the unknown to the known with a minimum of frustration and waste. Another challenge is performing known tasks correctly every single time. Here runbooks, checklists, and documentation are your friend. And yet, despite a crowded market for IT process automation offerings, misconfigurations and missed patches are still a problem– and not just a problem, but the root cause of 75-99% of outages of breaches depending on platform.