Effective May 21st, 2018
When you use the Services, register for an Account with UpGuard, request Services or information from us, request a demo, subscribe to our SMB services, or contact us directly, we may ask you to provide personal information, which is information that can be used to identify you. This personal information may include your name, email address, company, phone number, business address and other information about your business. We may also collect your personal information when you engage in transactions on our Site.
When you subscribe to our products online, UpGuard’s third party PCI-compliant service providers collect and process payment information from you, including credit card numbers and billing information.
You are free to explore our website without registering for an account. We automatically collect certain navigational information from visitors to our Site, including your IP address, browser type, geographical location, referral source, length of visits and pages viewed.
We may collected publicly available information from third parties to confirm your identity when you request information or a demo from us or to market our products and services to you.
We use the information we collect to provide our Services to customers, to manage customers’ accounts, for billing, and to provide information you requested. In addition, we may use personal information for the following purposes:
If you are in the European Economic Area (EEA) we retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about your use of our products and services, continue to subscribe to our marketing communications, to comply with our legal obligations, resolve disputes and/or enforce our agreements, and then we securely delete the information. We will delete this information at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below.
The security of your information is important to us. We adhere to generally accepted standards to ensure that the personally identifiable information you entrust us with is secure. Access to this information is restricted to UpGuard employees, contractors and third parties who are necessary to operate or improve our products and services. All of our employees, contractors and third parties are bound by confidentiality agreements and may face termination or criminal prosecution for breaching these agreements. If you have any questions about the security of your personal information please contact us at email@example.com.
We partner with third parties to manage our advertising on other sites. Our third parties may also use technologies such as cookies to gather information about your activities on our Website and other sites in order to suggest advertising based on your browsing activities and interests.
We use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us manage and improve the quality of our Website and marketing communications by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information. You can opt-out of emails from us at anytime by clicking ‘unsubscribe’.
Like most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.
We post customer testimonials on our website which include personal information. We ensure we have our customer’s approval before posting their testimonial and name.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
On request, and following confirmation of your identity, UpGuard will provide you with access to the personal information we have collected about you in machine readable format. Additionally, we will respond to your requests that we do the following:
To exercise any of these rights please contact us at firstname.lastname@example.org or 909 San Rafael Avenue, Mountain View, CA 94043, USA.
When contacting us, please make clear in the email what Personal Information you would like to have changed. For your protection, we may only process requests with respect to the personal data associated with the email address that you use to send us your request. We may need to verify your identity before implementing your request.
We will respond within a reasonable timeframe to all requests for access, change or delete information we have within a reasonable timeframe. In some instances, we may not delete your personal information if we have a legal obligation to retain it, or we otherwise have a legitimate purpose, such as fraud prevention.
You can unsubscribe at anytime from receiving communications from UpGuard by clicking unsubscribe at the bottom of emails from us, emailing us at email@example.com or by sending us mail to UpGuard at 909 San Rafael Avenue, Mountain View, CA 94043, USA.
Customers, please note, while you can opt-out of receiving marketing communications from us, you cannot opt-out from receiving transactional emails relating to your use of our product and/or services.
UpGuard is headquartered in the United States of America. Please note that your information may be transferred and stored in a city, state, country or government jurisdiction where the privacy laws may not as protective as your own jurisdiction. If you are located outside of the United States of America, please note that we transfer and process PII there.