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GoToAssist

GoToAssist provides remote support software that enables technicians to access and troubleshoot customer devices over the internet. The platform offers tools for screen sharing, file transfer, and diagnostic capabilities to facilitate technical support services. UpGuard continuously monitors the security posture of GoToAssist using open-source, commercial, and proprietary threat intelligence feeds. Our analysis is centered on objective, externally verifiable information.

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GoToAssist Security Rating

GoToAssist's security rating is based on the analysis of their external attack surface. The higher the rating, the better their security posture. Start a free trial to get a more in-depth risk assessment for GoToAssist.

Company info

GoToAssist
Company GoToAssist Employees 4k+ Location Boston, MA, United States Last updated April 2, 2026

Last updated April 2, 2026

GoToAssist Vendor Risk Report

This vendor risk report is based on UpGuard's continuous monitoring of GoToAssist's security posture using open-source, commercial, and proprietary threat intelligence feeds. The results are summarized into a security rating based on the analysis of hundreds of individual checks across five risk categories: website security, email security, phishing & malware, brand & reputation risk, and network security.

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Website Security

GoToAssist

Server information header not exposed

Ensuring the server information header is not exposed reduces the ability of attackers to exploit certain vulnerabilities.

X-Powered-By header not exposed

Information about specific technology used on the server is obscured.

Referrer policy is not unsafe-url

The website's Referrer Policy is not configured to allow unsafe information to be sent in the referrer header.

ASP.NET version header not exposing specific ASP.net version

Ensuring the ASP.NET version header is not exposing a specific version makes it harder for attackers to exploit certain vulnerabilities.

ASP.NET version header not exposed

Ensuring the ASP.NET version header is not exposed makes it harder for attackers to exploit certain vulnerabilities.

No unmaintained page detected

The page appears to be maintained.

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Email

GoToAssist

DMARC policy is p=none

DMARC policy is p=none. This provides no protection against fraudulent emails. The DMARC policy should be migrated to p=quarantine, and eventually p=reject.

DMARC policy exists

DMARC protects against fraudulent emails being sent from a domain.

SPF enabled

Sender Policy Framework (SPF) records prevent spammers from sending messages with forged addresses.

Strict SPF filtering - not using +all

Sender Policy Framework (SPF) record strictly enforces specific domains allowed to send email on its behalf.

SPF syntax correct

Sender Policy Framework (SPF) record passes basic syntax checks.

SPF ptr mechanism not used

Sender Policy Framework (SPF) record does not include the ptr mechanism.

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Network

GoToAssist

No ports are open

No open ports were detected.

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DNS

GoToAssist

DNSSEC not enabled

DNSSEC records prevent third parties from forging the records that guarantee a domain's identity. DNSSEC should be configured for this domain.

CAA not enabled

The domain does not contain a valid Certification Authority Authorization (CAA) record. A CAA record indicates which Certificate Authorities (CAs) are authorized to issue certificates for a domain.

No unregistered MX records detected

No unregistered MX records that could lead to receiving mail on behalf of the target organization were detected.

Domain has not expired

Domain has not expired.

Domain does not expire soon

Domain does not expire within 30 days.

Domain not flagged as inactive

Domain is not flagged as inactive.

Domain not pending deletion

Domain is not pending deletion with the registrar.

Domain not pending restoration

Domain is not pending restoration with the registrar.

Domain registrar or registry deletion protection enabled

Domain is protected from unsolicited deletion requests with the registrar or registry.

Domain registrar or registry transfer protection enabled

Domain is protected from unsolicited transfer requests.

Domain registrar or registry update protection enabled

Domain is protected from unsolicited update requests with the registrar or registry.

Domain free of registrar DNS resolution hold

Domain is not under a DNS resolution hold with the registrar.

Domain free of registry DNS resolution hold

Domain is not under a DNS resolution hold with the registry itself.

Domain renewal not prohibited by registry

Domain is not prohibited from renewal at the registry itself.

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Encryption

GoToAssist

HTTPS is redirected to an insecure protocol

HTTPS is redirected to an insecure protocol. HTTPS requests should not be redirected to insecure protocols, as they do not ensure encrypted communication between the website and its visitors.

HTTP Strict Transport Security (HSTS) not enforced

Without HSTS enforced, people browsing this site are more susceptible to man-in-the-middle attacks. The server should be configured to support HSTS.

Weak cipher suites supported in TLS 1.2

Weak cipher suites can potentially be broken by a well resourced attacker, and should not be supported by the server unless very old devices or browsers must be supported.

Certificate not found on our revoked certificate list

The site's certificate chain was checked against our list of revoked certificates.

SSL available

SSL is supported for this site.

HTTP requests are redirected to HTTPS

All HTTP requests are redirected to HTTPS.

Hostname matches SSL certificate

The site's hostname matches the SSL certificate.

SSL has not expired

SSL certificate has not expired.

Trusted SSL certificate

The certificate presented by this domain was issued by a trusted certificate authority.

No insecure SSL/TLS versions available

No insecure SSL/TLS versions are available for this site.

SSL certificate chain present in server response

A complete SSL certificate chain was presented by the server for this domain.

SSL chain certificates do not expire within 20 days

SSL intermediate and root certificates do not expire within 20 days.

SSL expiration period shorter than 398 days

The SSL certificate presented by the server has an expiration period shorter than 398 days.

SSL has more than 20% of its valid period remaining

SSL certificate does not expire in less than 20% of its total valid period.

Strong SSL algorithm

Industry standard SHA-256 encryption in use.

Strong public certificate key length

The site's public certificate provides at least 112 bits of security strength.

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Data leakage

GoToAssist

No infostealer malware detected

Our scans have not found any evidence of infostealer malware infections associated with this organisation's domain.

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IP/Domain Reputation

GoToAssist

No reports of botnet activity in the last 30 days

This IP/domain has not been reported as a source of botnet activity in the last 30 days.

No reports of brute force login attempts in the last 30 days

This IP/domain did not appear on any list of IPs and domains known to perform brute force login attempts in the last 30 days.

No reports of malware distribution in the last 30 days

This IP/domain has been reported for distributing malware in the last 30 days.

No reports of unsolicited scanning in the last 30 days

This IP/domain has not been reported for performing unsolicited scanning in the last 30 days.

No reports of phishing activity in the last 30 days

This IP/domain has not been reported as a phishing site in the last 30 days.

No reports of botnet activity in the last 90 days

This IP/domain has not been reported as a source of botnet activity in the last 90 days.

No reports of brute force login attempts in the last 90 days

This IP/domain did not appear on any list of IPs and domains known to perform brute force login attempts in the last 90 days.

No reports of malware distribution in the last 90 days

This IP/domain has been reported for distributing malware in the last 90 days.

No reports of unsolicited scanning in the last 90 days

This IP/domain has not been reported for performing unsolicited scanning in the last 90 days.

No reports of phishing activity in the last 90 days

This IP/domain has not been reported as a phishing site in the last 90 days.

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Vulnerability Management

GoToAssist

Not vulnerable to CVE-2014-0160 (Heartbleed)

A bug in OpenSSL's implementation of the TLS heartbeat extension allows access to portions of memory on the targeted host e.g. cryptographic keys and passwords.

Not vulnerable to CVE-2014-3566 (POODLE)

The server does not support SSLv3, and is not vulnerable to the POODLE attack.

Not vulnerable to CVE-2015-0204 (FREAK)

The server does not offer RSA_EXPORT cipher suites, so clients are not vulnerable to the FREAK attack.

Not vulnerable to CVE-2015-4000 (Logjam)

The server is using strong Diffie-Hellman parameters and is not vulnerable to the Logjam attack.

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Security reports related to GoToAssist

Compare GoToAssist's security performance with other companies in their industry.

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Website Security scan results table Cyber security rating score 850 out of 950