LA Confidential: How Leaked Emergency Call Records Exposed LA County's Abuse & Crisis Victims

The UpGuard Cyber Risk Team can now disclose that sensitive data from the Los Angeles County 211 service, a nonprofit assistance organization described on their website as “the central source for providing information and referrals for all health and human services in LA County,” was publicly exposed online. The contents of the downloadable files include access credentials for those operating the 211 system, email addresses for contacts and registered resources of LA County 211, and most troubling, detailed call notes. These notes describe the reason for the calls, including personally identifying information for people reporting the problem, persons in need, and, where applicable, their reported abusers. Included in the more than 3 million rows of call logs are 200,000 rows of detailed notes, including graphic descriptions of elder abuse, child abuse, and suicidal distress, raising serious, large-scale privacy concerns. In many of these cases, full names, phone numbers, addresses, and even 33,000 instances of full Social Security numbers are revealed among the data. This information was stored in an Amazon AWS S3 bucket configured to be publicly and anonymously accessible. Though some of the files in the bucket were not publicly downloadable, those that were included Postgres database backups and CSV exports of that data, with hundreds of thousands of rows of sensitive personal information. Despite 211’s dedication to preserving the confidentiality of reports, a technical misconfiguration - in this case, an inadvertently public cloud storage instance - exposed not only email addresses and weakly hashed passwords for LA County 211 employees, but six years of highly sensitive call logs regarding some of the most vulnerable people in LA County.

Block Buster: How A Private Intelligence Platform Leaked 48 Million Personal Data Records

The UpGuard Cyber Risk Team can now confirm that a cloud storage repository containing information belonging to LocalBlox, a personal and business data search service, was left publicly accessible, exposing 48 million records of detailed personal information on tens of millions of individuals, gathered and scraped from multiple sources.

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Black Box, Red Disk: How Top Secret NSA and Army Data Leaked Online

In the wake of a string of data exposures originating from Pentagon intelligence-gathering agencies, the most recent of which revealed the workings of a massive, worldwide social media surveillance program, the UpGuard Cyber Risk Team can now disclose another. Critical data belonging to the United States Army Intelligence and Security Command (INSCOM), a joint US Army and National Security Agency (NSA) Defense Department command tasked with gathering intelligence for US military and political leaders, leaked onto the public internet, exposing internal data and virtual systems used for classified communications to anyone with an internet connection. With a middling CSTAR cyber risk score of 589 out of a maximum of 950, INSCOM’s web presence provides troubling indications of gaps in their cybersecurity - exemplified by the presence of classified data within this publicly accessible data repository.

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Cut Cord: How Viacom's Master Controls Were Left Exposed

The UpGuard Cyber Risk Team can now disclose that Viacom Inc, the Fortune 500 corporation that owns Paramount Pictures, as well as cable channels like MTV, Comedy Central, and Nickelodeon, exposed a vast array of internal access credentials and critical data that could be used to cause immense harm to the multinational corporation’s business operations. Exposed in the leak are a master provisioning server running Puppet, left accessible to the public internet, as well as the credentials needed to build and maintain Viacom servers across the media empire’s many subsidiaries and dozens of brands. Perhaps most damaging among the exposed data are Viacom’s secret cloud keys, an exposure that, in the most damaging circumstances, could put the international media conglomerate’s cloud-based servers in the hands of hackers. Such a scenario could enable malicious actors to launch a host of damaging attacks, using the IT infrastructure of one of the world’s largest broadcast and media companies.

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What is Cyber Resilience?

Cyber resilience is a fundamental change in understanding and accepting the true relationship between technology and risk. IT risk (or cyber risk, if you prefer) is actually business risk, and always has been. And the cybersecurity industry, for what it's worth, has generally avoided this concept because it goes against the narrative that their respective offerings—whether it's a firewall, IDS, monitoring tool, or otherwise—would be the one-size-fits-all silver bullet that can keep businesses safe. But reality tells a different story.

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