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custhelp

CustHelp.com was a customer service software company that provided web-based customer support and contact center solutions. The company offered knowledge management, live chat, and self-service tools for businesses to manage customer inquiries. It was acquired by RightNow Technologies in 2006. UpGuard continuously monitors the security posture of custhelp using open-source, commercial, and proprietary threat intelligence feeds. Our analysis is centered on objective, externally verifiable information.

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custhelp Security Rating

custhelp's security rating is based on the analysis of their external attack surface. The higher the rating, the better their security posture. Start a free trial to get a more in-depth risk assessment for custhelp.

Company info

custhelp
Company custhelp Last updated April 4, 2026

Last updated April 4, 2026

custhelp Vendor Risk Report

This vendor risk report is based on UpGuard's continuous monitoring of custhelp's security posture using open-source, commercial, and proprietary threat intelligence feeds. The results are summarized into a security rating based on the analysis of hundreds of individual checks across five risk categories: website security, email security, phishing & malware, brand & reputation risk, and network security.

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Website Security

custhelp

Server information header not exposed

Ensuring the server information header is not exposed reduces the ability of attackers to exploit certain vulnerabilities.

X-Powered-By header not exposed

Information about specific technology used on the server is obscured.

Referrer policy is not unsafe-url

The website's Referrer Policy is not configured to allow unsafe information to be sent in the referrer header.

ASP.NET version header not exposing specific ASP.net version

Ensuring the ASP.NET version header is not exposing a specific version makes it harder for attackers to exploit certain vulnerabilities.

ASP.NET version header not exposed

Ensuring the ASP.NET version header is not exposed makes it harder for attackers to exploit certain vulnerabilities.

No unmaintained page detected

The page appears to be maintained.

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Email

custhelp

DMARC policy is not p=none

DMARC reject policy provides the most effective protection against fraudulent emails being sent from a domain.

DMARC policy exists

DMARC protects against fraudulent emails being sent from a domain.

Strict SPF filtering - not using +all

Sender Policy Framework (SPF) record strictly enforces specific domains allowed to send email on its behalf.

SPF syntax correct

Sender Policy Framework (SPF) record passes basic syntax checks.

DMARC policy percentage is default

DMARC policy percentage is set to default 100%, ensuring all mail is covered by the policy.

SPF ptr mechanism not used

Sender Policy Framework (SPF) record does not include the ptr mechanism.

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Network

custhelp

No ports are open

No open ports were detected.

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DNS

custhelp

No unregistered MX records detected

No unregistered MX records that could lead to receiving mail on behalf of the target organization were detected.

Domain has not expired

Domain has not expired.

Domain does not expire soon

Domain does not expire within 30 days.

DNSSEC enabled

DNSSEC records prevent third parties from forging the records that guarantee a domain's identity.

Domain not flagged as inactive

Domain is not flagged as inactive.

Domain not pending deletion

Domain is not pending deletion with the registrar.

Domain not pending restoration

Domain is not pending restoration with the registrar.

Domain registrar or registry deletion protection enabled

Domain is protected from unsolicited deletion requests with the registrar or registry.

Domain registrar or registry transfer protection enabled

Domain is protected from unsolicited transfer requests.

Domain registrar or registry update protection enabled

Domain is protected from unsolicited update requests with the registrar or registry.

Domain free of registrar DNS resolution hold

Domain is not under a DNS resolution hold with the registrar.

Domain free of registry DNS resolution hold

Domain is not under a DNS resolution hold with the registry itself.

Domain renewal not prohibited by registry

Domain is not prohibited from renewal at the registry itself.

CAA enabled

The domain contains a valid Certification Authority Authorization (CAA) record. A CAA record indicates which Certificate Authorities (CAs) are authorized to issue certificates for a domain.

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Encryption

custhelp

Hostname does not match SSL certificate

The site's hostname does not match the SSL certificate. The domain name should be added to the certificate, either as a Subject Alternative Name or as the Common Name.

HTTP Strict Transport Security (HSTS) not enforced

Without HSTS enforced, people browsing this site are more susceptible to man-in-the-middle attacks. The server should be configured to support HSTS.

Certificate not found on our revoked certificate list

The site's certificate chain was checked against our list of revoked certificates.

SSL available

SSL is supported for this site.

HTTP requests are redirected to HTTPS

All HTTP requests are redirected to HTTPS.

SSL has not expired

SSL certificate has not expired.

No insecure SSL/TLS versions available

No insecure SSL/TLS versions are available for this site.

SSL expiration period shorter than 398 days

The SSL certificate presented by the server has an expiration period shorter than 398 days.

SSL has more than 20% of its valid period remaining

SSL certificate does not expire in less than 20% of its total valid period.

Strong SSL algorithm

Industry standard SHA-256 encryption in use.

Strong public certificate key length

The site's public certificate provides at least 112 bits of security strength.

No weak cipher suites supported in TLS 1.2

TLS connections to the site do not support any weak cipher suites.

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IP/Domain Reputation

custhelp

No reports of botnet activity in the last 30 days

This IP/domain has not been reported as a source of botnet activity in the last 30 days.

No reports of brute force login attempts in the last 30 days

This IP/domain did not appear on any list of IPs and domains known to perform brute force login attempts in the last 30 days.

No reports of malware distribution in the last 30 days

This IP/domain has been reported for distributing malware in the last 30 days.

No reports of unsolicited scanning in the last 30 days

This IP/domain has not been reported for performing unsolicited scanning in the last 30 days.

No reports of phishing activity in the last 30 days

This IP/domain has not been reported as a phishing site in the last 30 days.

No reports of botnet activity in the last 90 days

This IP/domain has not been reported as a source of botnet activity in the last 90 days.

No reports of brute force login attempts in the last 90 days

This IP/domain did not appear on any list of IPs and domains known to perform brute force login attempts in the last 90 days.

No reports of malware distribution in the last 90 days

This IP/domain has been reported for distributing malware in the last 90 days.

No reports of unsolicited scanning in the last 90 days

This IP/domain has not been reported for performing unsolicited scanning in the last 90 days.

No reports of phishing activity in the last 90 days

This IP/domain has not been reported as a phishing site in the last 90 days.

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Vulnerability Management

custhelp

Not vulnerable to CVE-2014-0160 (Heartbleed)

A bug in OpenSSL's implementation of the TLS heartbeat extension allows access to portions of memory on the targeted host e.g. cryptographic keys and passwords.

Not vulnerable to CVE-2014-3566 (POODLE)

The server does not support SSLv3, and is not vulnerable to the POODLE attack.

Not vulnerable to CVE-2015-0204 (FREAK)

The server does not offer RSA_EXPORT cipher suites, so clients are not vulnerable to the FREAK attack.

Not vulnerable to CVE-2015-4000 (Logjam)

The server is using strong Diffie-Hellman parameters and is not vulnerable to the Logjam attack.

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Security reports related to custhelp

Compare custhelp's security performance with other companies in their industry.

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Website Security scan results table Cyber security rating score 850 out of 950