UpGuard engages third-parties or service providers to assist UpGuard with its data processing activities which may include personal information.
As of the effective date of the Addendum, Company may engage the following subprocessors for the provision of Services:
| Subprocessor | Purpose | Location |
|---|---|---|
| Auth0, Inc | Authentication Gateway | United States |
| Google, Inc | IaaS; Google Cloud Platform to host the UpGuard platform; Generative AI functionality | United States |
| Intercom, Inc | InApp support; external knowledge base | United States |
| MixPanel | Usage Analytics | United States |
| OpenAI | Generative AI functionality | United States |
| PostMark (Wildbit, LLC) | Email delivery service | United States |
| Segment | Data Infrastructure | United States |
| Sentry | Error reporting system | United States |
As of the effective date of the Addendum, Company may engage the following service providers to support our internal teams (support, sales, finance, product) in managing your account with us.
| Service Provider | Purpose | Location |
|---|---|---|
| Asana | Project and task management | United States |
| Churn Zero | Account management platform | United States |
| Dialpad, Inc | Cloud communication | United States |
| Docusign | e-signature | United States |
| Gong, Inc | Sales intelligence | United States |
| Hubspot, Inc | CRM | United States |
| IronClad | Contract Management solution | United States |
| Looker Data Sciences, Inc | Analytics platform | United States |
| Pandadoc, Inc | Quoting | United States |
| Slack Technologies, Inc | Online communication | United States |
| Subskribe, Inc | Quoting | United States |
| Typeform SL | Forms and surveys | United States |
| Xero Limited | Invoicing | United States |
| Zapier | Workflow automation | United States |
| Zoom Video Communications, Inc | Video conferencing | United States |
UpGuard affiliates may assist in the provision of Services and supporting our internal teams.
| Service Provider | Purpose | Location |
|---|---|---|
| UpGuard Pty Ltd (ABN: 70 616 766 566) | Wholly owned subsidiary of UpGuard, Inc. | LEVEL 9, 45 Murray Street, Hobart TAS 7000 |
| UpGuard India Private Limited (CIN: U52601UP2018PTC103668) | Wholly owned subsidiary of UpGuard, Inc. | 201, Vikram Tower, 16, Rajendra Place, New Delhi, 110008, Delhi |
Due to the nature of our global business our third-parties and services providers may change from time to time. We will periodically update this page to reflect additions and removals to our list of service providers. If you are a Customer, you may subscribe to receive email notifications of updates to this page by emailing us at privacy@upguard.com.
*Under the terms of our Data Processing Addendum (DPA), a Customer may reasonably object in writing to the Processing of Customer Personal Data by a new Subprocessor within five (5) days following the update of this page. If a Customer does not object during this time period, the appointment of the new Subprocessor shall be deemed authorized by the Customer. If you are an UpGuard Customer and want to know more about our DPA, email us at privacy@upguard.com.
For more information on UpGuard's privacy practices, please visit our Privacy Policy. If you have any questions regarding this page, please email us at support@upguard.com.
Posted: April 14, 2025